Programs and Services

Emergency Shelter for Women and Children
In an emergency, CALL 911

24 Hour Support and Crisis Line – Counsellors are available 24 hours a day
Local Call: 905-728-7311

Toll Free: 1-800-263-3725


Call if:

  • You want to talk to a counsellor anytime of the day or night
  • You have questions or would like to talk to someone about your options, even if you aren’t planning to stay at The Denise House
  • You are unsure if your relationship is healthy
  • You are wondering what to do or what can be done
  • You would like to create a safety plan for you and your family
  • You are looking for counselling to understand the effects of abuse
  • You would like counsellors to provide more information and referrals to other community and social services
  • You want immediate support and assistance to deal with a dangerous situation – assistance calling 911
  • You feel that you and your children are ready to leave and wish to go to a safe place


Services Include:

  • Secure Emergency Shelter for women and children fleeing abuse of any kind (whether physical, emotional, sexual or financial) 24 hours a day, 365 days a year
  • Confidential 24 hour crisis and supportive assistance by telephone or in person at the shelter
  • Emergency transportation to the shelter
  • Food, clothing and basic personal necessities
  • Supportive counselling for women; safety planning; goal planning
  • Children’s Program staff to support your children
  • Help finding community resources and supports
  • Legal and court support referrals and information about your rights
  • Assistance with Special Priority for rent geared to income housing
  • Language interpretation can be arranged with notice
  • Crisis Counselling and Transitional Support

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