Emergency Shelter

In an emergency call 911

24 Hour Support and Crisis Line – Counsellors are available 24 hours a day/7 days a week

Local Call: 905-728-7311

Toll Free: 1-800-263-3725

Call if:

  • You want to talk to a counsellor anytime of the day or night
  • You have questions or would like to talk to someone about your options, even if you aren’t planning to stay at The Denise House
  • You are unsure if your relationship is healthy
  • You are wondering what to do or what can be done
  • You would like to create a safety plan for you and your family
  • You are looking for counselling to understand the effects of abuse
  • You would like counsellors to provide more information and referrals to other community and social services
  • You want immediate support and assistance to deal with a dangerous situation – assistance calling 911
  • You feel that you and your children are ready to leave and wish to go to a safe place

Support and Crisis Counselling Services Include:

  • Secure Emergency Shelter for women and children fleeing abuse of any kind (whether physical, emotional, sexual or financial) 24 hours a day, 365 days a year
  • Confidential 24 hour crisis and supportive assistance by telephone or in person at the shelter
  • Emergency transportation to the shelter
  • Food, clothing and basic personal necessities
  • Supportive counselling for women; safety planning; goal planning
  • Children’s Program staff to support your children
  • Help finding community resources and supports
  • Legal and court support referrals and information about your rights
  • Assistance with Special Priority for rent geared to income housing
  • Language interpretation can be arranged with notice
  • Crisis Counselling and Transitional Support


If you are living with an abusive partner and want to leave, please CLICK HERE to refer to our Safety Planning Steps to ensure the safety of you and your children.


You are NOT alone, we are here for you..

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