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Since January 1, 2004, A Canadian’s personal information is protected by the Personal Information Protection and Electronic Documents Act (PIPEDA). This law sets out the ground rules for the collection, use and disclosure of personal information.

The Denise House committed to protecting the privacy of clients, donors, volunteers and staff and maintaining the confidentiality of their personal information.

Personal Information may be provided to us through participation in The Denise House programs, correspondence, donations or other forms of communication. Such information will be recorded only for the purpose of properly serving clients, processing and receipting a donation, recognizing a contribution, registering participation in a conference, meeting, or other event, responding to information requests or maintaining staff and volunteer records.

This policy is binding on all personal information that is provided directly to The Denise House or through generic forms or processes under our auspices.

The Denise House will not provide or share Personal Information with third parties unless:

  1. The person involved expressly authorizes us to share the information;
  2. Sharing the information is necessary to process a donation, for example to process a credit card transaction;
  3. It is a risk situation as outlined in The Denise House Confidentiality Policy (a copy of the policy is available at all The Denise House locations);
  4. We are required by law.


Donor Bill of Rights

Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes they are asked to support, we declare that all donors have these rights:

  1. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
  3. To have access to the organization’s most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgement and recognition.
  6. To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by the law.
  7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.

Donation Centre

Our donation centre is now CLOSED and we are no longer able to accept gently used items.

To donate NEW items call 905-728-7311


Emergency? Call 911

24 Hour Crisis Line 1-800-263-3725

You Can Make a Difference

For information please email us at info@thedenisehouse.com

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